Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Zuri Scents. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional sales, or holiday seasons, processing times may be slightly longer.

Shipping Areas

We currently ship throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

Delivery Timeframes

Estimated delivery times are as follows:

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Areas: 5–10 business days

Please note that these timeframes are estimates and may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping thresholds will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • High shipment volumes
  • Industrial action or strikes
  • Incorrect delivery information
  • Circumstances beyond our reasonable control

Seréne Aura shall not be held liable for delays caused by third-party courier services.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping fees may apply for re-delivery.

Lost or Damaged Parcels

If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible.

To assist with an investigation, please provide:

  • Your order number
  • A description of the issue
  • Photos of any damaged products or packaging (if applicable)

We will work with the courier to resolve the matter as quickly as possible.

Risk and Ownership

Ownership of products passes to the customer upon successful delivery to the address provided during checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.

We are committed to providing a smooth and reliable delivery experience for every customer.